Office Team Member  

Handle reservations by phone, email or in person on a computerized reservation system. Greet guests as they arrive and process their information efficiently as well as provide all the necessary information. Handle money transactions with guest. Perform a variety of tasks in the preparation of each weekend’s arrival of guests. Ensure overall customer satisfaction. General light cleaning, maintain inventory - brochures, maps and restocking.  

Shifts vary between 9am-10pm
 

Requirements:
• A friendly disposition

• Ability to endure some long term standing

• Ability to perform moderate to heavy lifting (25-35 lbs - ice & soda)

• Have a basic knowledge of office equipment

• Have good phone skills

• Be flexible to rotating late and early shifts

• Able to work weekends, holidays and evenings

• Staff shirt (provided)

• Ability to handle difficult people
 

Duties:
• Greet customers

• Assist guests with questions

• Handle reservations via phone and at check in

• Follow reservation and payment procedures

• Receive payments from campers, seasonals and, visitors

• Know and follow all campground rules.

• Operate all office equipment as needed (copiers, fax, register, credit card machine, computer)

• Operate 2-way radio

• Keep office clean

• Follow opening and closing procedures

• Perform additional duties as required.

• Price and restock shelves as necessary.

• Keep counters, store, work areas, staff bathroom clean

• Check in deliveries & prepare any returns